![palazzo pdc to paradisus playa del carmen palazzo pdc to paradisus playa del carmen](https://www.timesharesonly.com/sites/default/files/styles/resort-unit-details/public/tso_images/paradisus-playa-del-carmen-pool-view-accommodations.jpg)
Luxury in its purest state, an all-inclusive resort where attention to detail and guest satisfaction is the priority.The reasons? 1) The toilet and sink in my parent’s room were malfunctioning and we had to talk four times with the front desk to get it fixed or get a solution… unbelievably, they even had to avoid using the bathroom for obvious reasons for a whole night due to the lack of response and poor service with this delicate matter… is a basic service and it required four calls and visits to the front desk and more than one and a half days for a solution… terrible! 2) Products they confirmed to be included at the time of booking, have not been available at all times… I’m talking specifically about 12-year whisky (Buchanans or Black Label), that are not available at all times in all bars, limiting my drink choices… total dissatisfaction! 3) Products they have in their own restaurant’s menu are not available. I’m actually in the middle of my family vacations right now, by the time I’m writing this review. This is my second time in this hotel and has been very disappointing. This could limit our return as our kids age up and don’t have the same access to the fantastic 3x 4hrs per day programming the 5-10 year olds enjoy. The sporadic programming for kids 11-17 doesn’t suit 11-13 year olds who would love supervised activities like their younger siblings. My only ask would be to extend the awesome kids program to kids over 10. Some tips - definitely book the Reserve, contact the property in advance to book your dining reservations (I emailed about 2 wks ahead for a group our size - 10), use to book your activities off property, don’t miss the shady spot at Coco’s on the beach when the kids are at Kidsdom in the afternoon. Special thank by name to these hard working pros - Ms Sparkles, Moana, Rapunzel, Pink Panther, Chicken Nugget, Mr Spider-Man, Sponge Bob. This is a big deal because it keeps the kids excited for what’s next! If you’re researching resorts and want one for happy 5-10 year olds, book this resort. The staff is so fun and highly engaged in their programming. The kids program (Kidsdom) was a huge hit on our first visit and was a 80% contributing factor for us returning for a second time. We were well looked after by our concierge Jonathan (thank you!). This was our second time here - here’s why: this is a resort that is relaxing for both parents and kids. We traveled from the western US, two families with 6 kids ages 5-11, in the Reserve. Thank you Isis for making me vacation all that it was.PERFECT!!! … I was so blown away with Isis that as a Travel Advisor, I won't send anyone to Paradisus, Playa Del Carmen without making sure they are paired up with her! I just wish I could somehow clone her. We chose the BaliBed and wouldn't ya know it.who arrived a few hours in to check on us.yup! Isis! It seemed weird could walk anywhere around the resort without running into her. When we had a not so good experience, she made sure things were made right.right away! She made sure she came and found us at the pool and checked in to see how we were doing, oh and asked us if we would do the Circle Presentation! But, she wasn't pushy about it, which was the ONLY reason why we did it. With hs and stayed in touch the entire week and made sure we were well taken care of. (She gave us some time to decide where to eat the other evenings!) She shared her WhatsApp information.
![palazzo pdc to paradisus playa del carmen palazzo pdc to paradisus playa del carmen](https://www.oyster.com/wp-content/uploads/sites/35/2017/08/beach-v14595633-nw-2000.jpg)
#PALAZZO PDC TO PARADISUS PLAYA DEL CARMEN FULL#
From the moment after checking in, she gave us a full tour of the resort making sure we knew exactly which restaurant was open when (since we were visiting during Covid restrictions) and what type of food they served, what area was Reserve, and what that meant, since we weren't staying in that area, and even made reservations at her favorite restaurant for that first night. Isis was AMAZING! She made our vacation a thousand times better and less stressful than it would have been.
#PALAZZO PDC TO PARADISUS PLAYA DEL CARMEN FREE#
Playa del Carmen Hotels with Free Parking.Iberostar Hotels & Resorts in Playa del Carmen.Barcelo Hotels & Resorts in Playa del Carmen.
![palazzo pdc to paradisus playa del carmen palazzo pdc to paradisus playa del carmen](https://www.playadelcarmen.com/blog/wp-content/uploads/coralina-beach-club-feature-e1528757652756.jpg)
![palazzo pdc to paradisus playa del carmen palazzo pdc to paradisus playa del carmen](https://images.trvl-media.com/hotels/12000000/11630000/11620500/11620473/6be1bc2e_z.jpg)
RIU Hotels & Resorts in Playa del Carmen.